Two gentlemen( Gary and Scott) arrived at 9 am., worked all day, and left around 5 p.m. Very polite and neat. They put down drop cloths before opening their tools and the parts for the chair, etc. They also took everything out of the house and left it looking the way it had before they arrived. Of course, there was now my lovely chair lift to use and enjoy.
Straight forward with respect to options available. Quick response to questions regarding products and services. Installers took the time to protect surrounding floor, left the place clean.
At the completion of the installation, they explained how everything works, safety precautions and warranty/service.
An amazing company!! The owner and employees were eager to take care of my needs and went the extra mile in all respects. There were no surprises or extra charges for the new chairlift installation. The owner even followed up with a thank-you card in the mail. I highly recommend 101 Mobility!!
We are using our ramp daily. It has been very helpful for our family member who has neuropathy in his feet and finds it difficult to take steps up. The experience of working with
101 Mobility was very positive and they didn't ask for payment until we were sure the ramp was going to work for us. Both ladies I worked with were friendly and sensitive to our needs.
The stair climber is a life saver. We can now enjoy our second story without having to worry about falling and or having to spend most of our time on the first floor.
I previously submitted a response thinking I was evaluating something I ordered on ebay. I gave a rating of 1. Please disregard that previous evaluation.
The staff at the Carlsbad 101 Mobility were attentive, professional and most accommodating. Our stair lift is just what we needed for our current physical limitations. Installation was just as professional as the upfront process.
Thanks to all!
I loved the speedy response and the ability to whip up a quick quote from the pictures on Google Maps. The client was also very impressed.
Accommodating the client and family needs and getting the ramp in on their time frame!!
I was pleased with my referral and the great impression you made.
I was impressed about the caring showed by Kendra during the whole process and the two gentlemen who installed my stairlifts were the very best, they were very careful not to damage or in any way disturb my home in any negative way. I also liked the way I was trained on my stairlift and I feel so positive about this company and their products, I think I was very lucky to have found this organization, I am completely confident and satisfied.
101 Mobility installed three Harmar stair lifts in our home about three years ago. One of them locked up on Sunday night. I called Monday morning and Gary French had Soren, his Technician, at our home by Tuesday morning. Soren was able to diagnose and fix the problem in about one hour by working over the phone with the Harmar engineers. In addition he reprogramed the inoperable remotes on one of the stair lifts and checked the batteries in all three stair lifts. You are lucky to have someone like Soren servicing your customers. Thanks for your amazing response to our stair lift problem.
Very accommodating and polite, very much appreciated during a difficult time as my parents transitioned into a time of physical needs.
Excellent and professional installation, with many styles and options. Highly recommend.
Installation was done quickly. Kris and Soren did an excellent job and explained everything they were doing throughout the process. Also suggested entry ramp pads to make it easier to go out the door onto the porch. Kristen at customer service was a joy to work with.
The salesperson (Kindra) was very knowledgeable, polite, and patient. She worked with us to figure out exactly what would work for us. They came and installed the lift quickly and professionally. My mother was happy with the gentleman that instructed her on how to use her chair. Thank you.
If you need a chair lift. Use this company, I had one installed and I love.it. This company was not only professional, but showed me photos of every step that would be taken . The installers were courteous and neat in their work. This is the best quality company you could ask for.
Kindra presented all the information we needed to make a good decision. Highly rated products, (I had done my research), and she had already come up with two final chair lifts that would match our particular needs. Kindra also brought samples for a needed handrail, which we selected to have installed on the same day.
The best part was that the chair lift could be installed on the day we needed it to be, which was within a week- no waiting!
On installation day, the crew of three came and got the job done so professionally and diligently. I appreciate so much, also, that they patiently showed my elderly mother how to use the chair lift, until she felt confident and comfortable with it.
I highly recommend this wonderful company for all your mobility needs.
Kendra was very pleasant and informative during our sales meeting.
I was very pleasantly surprised at the price. The unit was installed promptly (two days later) by very friendly and efficient installers. Took about 3 hrs.
They went over all of the safety features and operating instructions. Very pleased from start to finish
I like the idea of the LiftKar. But it is more difficult to learn than I thought it would be. I would recommend it to anyone who was physically fit enough to operate it. It is very well made and I trust that it is very safe. When I am actually using it to transport my father I will have a better idea of how I feel about it.
Besides the product, I’m very happy with the service. In a transition time in my parents like I didnt know how to go about purchasing a stair chair for my dad. I called a few places and they did not returned my call. Kindra was the first person that I spoke to at 101 Mobility. She was nice, patient, and answered all my concerns. I made the installation and purchasing process very easy. What I like most about her is that she did so well communicating with my mom and making her feel comfortable. That is the main reason why we made the purchase with 101 mobility. I also plan on referring my friends and relatives to you guys because you have the best customer service.
Kindra was exceedingly knowledgeable about the products and was great at finding a solution to out situation. She was very patient and accommodating as we determined what would work best for my mother.
the chairlift has been a big help in fact more than we thought. I’m having surgery next week and it allows me to go upstairs while I’m healing.
We had a little issue and it was addressed within a week. That’s the kind of confidence we need.
Jim and June Hill
The delivery and instillation were completed as scheduled. However, the ramp edges appear as though this ramp had prior use or storage which caused a darkened finish. The weather has been too hot to attempt a cleaning. I checked the Mission Valley area Lowes for your recommended runner. It does not sell Apache Mills (extruded vinyl utility runner) cut to fit.
This is a very professional, experienced company. They analyzed our situation and made the best recommendation for our stair-chair. The interactions were professional, but very friendly and cordial.
The skilled workmen who installed the stair climber, as well as the bathroom safety bars were very efficient and neat and did a great job.
I would highly recommend 101 Mobility for these specialized products.
I have had the chair only a short time, but I find it very satisfactory. I was concerned that it would distract from the appearance of the house but I find that not to be so. It is quite handsome. The installation crew was great and I appreciated the time that Steve spent correcting the wiring. He was determined to get it right. Thanks for your excellent service and I look forward to an easier life.
101 Mobility customized a rental wheelchair ramp so my wife is able to stay in our 5th wheel trailer in Campland RV Park where we are staying for the winter. I don't know what we would have done without it. THANKS!!
The service I received from Kindra French was personal. I felt like a friend was in my home and was truly concerned with helping me more so than trying to sell me something. The installers were wonderful as well, but it was Kindra that made my decision to go with Mobility 101.
I had a problem with the way my daughters had installed the suitcase ramp. I shared this information with 101 mobility. They came out to look at the ramp only to tell me that my sweet doctors had installed the ramp backwards. 101 mobility was timely and responsive. They care about their clients, and do what needs to be done to I sure their safety and satisfaction.
My experience with 101 was amazing! They surely know how to treat customers and give excellent customer service. We needed them urgently and I submitted an email on line on a Sunday when they were closed yet received a phone call within an hour. I would use them again if I had to and truly recommend them to friends!
I tried several different companies to get estimates and to have them recommend the best equipment. 101 Mobility was by far the best choice and they did a much better job at providing estimates after doing a very detailed analysis of our stairs and electrical connections. The price was also the best of all the companies. I want to specially thank Kindra French for all her help with this project and for providing me with everything I asked for. She's the best!
The technician came out to repair my auto lift and I want you to know what a wonderful experience it was. He did an outstanding job, he fixed it in a short period of time, was so polite and professional. He had such a kind smile and explained everything to me. When the lift was fixed, he showed me the repair and explained to me exactly what he had done.
My husband and I were extremely satisfied with all personnel at 101 Mobility. They were professional and courteous from the beginning of our search for, and ultimate purchase and installation of, a lift in our 2014 Pathfinder. Paul Singletary, the installer, took the time to brief us on the procedure and then completed the installation with minimum alteration to the vehicle. He came across as a true professional and expressed great pride in his work, which is a rare find these days. We were more than satisfied with the final installation. We wish to thank him personally for his help and thoughtfulness. He certainly is a tremendous asset to the 101Mobility organization.